Privacy Policy

Last updated: August 14, 2025

Applaud So Ltd ("Company", "we", "us", or "our") operates the website vetchatbot.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services, including our AI chat tool.

By using our Services, you consent to the data practices described in this policy. If you do not agree, discontinue use immediately.

1. Information We Collect

We collect personal and technical data in the following ways:

Personal Information:

• Email address

• Password (securely stored using encryption/hashing)

• Chat logs and interactions with our AI chatbot

• Any optional personal information you submit

Technical Data:

• Cookies and tracking technologies (see section 2)

• Device and browser metadata

• IP address and geographic location

• Referring and exit pages

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. By using our Site, you consent to our use of these technologies.

We use cookies for:

• Analytics and performance monitoring (e.g. Google Analytics)

• Session management and authentication

• Affiliate link tracking

• Remembering user preferences

Third-party tools:

• Google Analytics: Tracks user behavior, session duration, and traffic sources.

• Affiliate networks: May set cookies to track outbound clicks and commission eligibility.

You can disable cookies in your browser settings, though some features of the Site may not function properly.

3. How We Use Your Information

We use the collected information for the following purposes:

• To operate and maintain our Services

• To personalise your experience

• To communicate with you (e.g., support, updates)

• To monitor Site performance and usage trends

• To detect and prevent fraud or abuse

• To process affiliate commissions and reporting

• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Service providers (e.g., analytics, hosting, email services)

• Affiliate platforms (only for tracking outbound clicks or purchases)

• Law enforcement when legally required

5. Data Storage and Security

• Passwords are stored securely using encryption or hashing.

• Emails and chat logs are stored securely on managed servers.

• We implement technical and organisational measures to protect your data.

Despite our safeguards, no system is 100% secure. You use the Site at your own risk.

6. Data Retention

• Account data: retained for the duration of your account and as required by law.

• Analytics and cookie data: retained according to third-party policy (e.g., Google Analytics: 14 months by default).

7. Your Rights (UK & EU Users)

Under GDPR and UK data protection law, you have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for processing where applicable

• Request data portability

• Lodge a complaint with a supervisory authority

Contact us at support@vetchatbot.com to exercise your rights.

8. Affiliate Disclosure

Some pages contain affiliate links. If you click a link and make a purchase, we may receive a commission at no additional cost to you. Affiliate programs may use cookies or pixel tracking.

9. Children’s Privacy

We do not knowingly collect or solicit data from users under 16. If you believe a minor has submitted data, contact us to remove it.

10. Changes to This Policy

We may update this Privacy Policy at any time. The "Last updated" date will be changed accordingly. You are advised to review this policy periodically for updates.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact:

Applaud So Ltd
124 City Road, London, EC1V 2NX
Email: support@vetchatbot.com